Job Type: Full Time

Project Description

  • Perform day-by-day administration and monitoring of production systems;
  • Solve systems incidents in a timely manner, according to the SLA agreements, in Ticketing tool;
  • Perform analysis on incidents, perform root cause analysis for different issues;
  • Assign incidents that are in the queue, based on the knowledge of the colleagues;
  • Involve in the creation/update of internal procedures, recommending improvements when necessary;
  • Assist and offer support for new / ongoing projects;
  • Perform sanity checks for applications when they are scheduled;
  • Proactively involve in team activities/applications in order improve team performance;
  • Address and offer support for recurrent problems that occurs in systems supported;
  • Proactively analyze Unix logs and submit tasks to other parties when issues are being found;
  • Participate in business training held by different parties in order to improve business knowledge;
  • Improve internal processes;
  • Work in parallel on different tasks;
    Involve and create automation processes by creating automated scripts and/or processes, in order to improve service quality (Convert manual reports to automated reports and Replace manual activities with automated ones, implement dashboards that can offer an overview of current systems);
  • Simplify the day by day work in order to continuously improve skills;
  • Perform analysis of the data flow / new features / functionality investigations, in connection with customer requirements;
  • Create cleanup flows and develop automated reports in order to sustain a powerful system;
  • Implement and document solution in order to prevent the incidents occurrences on the production systems;
  • Understanding of technical documentation, application functionalities and end2end flow ;
  • Availability for on-call activities and working outside of business hours, including weekend;
  • Team player, good communicator, analytical thinking, problem solving orientation, capable to work under pressure

Required Professional and Technical Expertise:

  • Experience in Application Management Level 2 support or Application Deployment or Middleware Administration  in last 1 year;
  • Basic knowledge of at least one monitoring system: Elastic Stack, OEM, Prometheus/Grafana, Dynatrace, Nagios or other monitoring system solution
  • Experience in Unix and bash scripting in last 1 year;
  • Experience with web service mechanism;
  • Basic knowledge on DB and querying is a must;
  • Basic knowledge on WebLogic (a definite plus) or other Application Server such as WebSphere, Tomcat, JBoss etc;
  • Basic knowledge of Web technologies: Protocols: HTTPS, TCP/IP, FTP, SOAP/REST; Data formats: XML/JSON/HTML; Scripting: JavaScript/PHP/Python;
  • Basic knowledge of NW technology: VPN/LAN/WAN, Firewalls, NW Security, API Gateways, Load Balancers;
  • Basic knowledge of Java and of Java deployment technologies a definite plus.


Good knowledge of English

Other Requirements

ITIL background or certification is a plus;

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